Replacement Policy

At Snappy Ninja, we want you to shop with confidence. While we carefully inspect and package every order, we understand that issues may occasionally occur. This Replacement Policy explains when and how we replace items.

Eligibility for Replacement

You may request a replacement if:

  • The item you received is defective, damaged, or faulty.
  • You received the wrong product compared to what you ordered.
  • The item was missing essential parts or accessories.

Timeframe for Requests

  • Replacement requests must be made within 7 days of receiving your order.
  • After 7 days, we may not be able to honor replacement requests.

How to Request a Replacement

  1. Contact us at info@shopinsnappyninja.com with your order number.
  2. Provide clear photos of the product showing the issue (damage, defect, or incorrect item).
  3. Our support team will review your request and confirm the next steps.

Replacement Process

  • Once approved, we will send you a replacement item at no extra cost.
  • If the original item must be returned, we will provide return instructions.
  • In some cases, if a replacement is not available, we may offer a refund or store credit.

Exclusions

Replacements will not be provided if:

  • The issue was caused by misuse, improper handling, or accidental damage after delivery.
  • The item shows signs of wear and tear unrelated to shipping or manufacturing defects.
  • The replacement request is made after the 7-day window.

Contact Us

For any replacement inquiries, please reach out to:
Email: info@shopinsnappyninja.com

We’re here to make sure your Snappy Ninja experience stays fast, reliable, and worry-free.